Return Policy

Thank you for shopping at BankToll! We want you to be completely satisfied with your purchase. Please read our return policy carefully.

Returns

• We accept returns within 14 days of delivery.

• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

• Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).

How to Initiate a Return

To start a return, please contact us at:

📧 Email: [email protected]
📞 Phone: +1 (323) 354-9686

Please include your order number, reason for return, and any relevant photos if the item is damaged or incorrect.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and a credit will be applied to your original method of payment within 5–10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [email protected].

Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Digital products (if applicable)

• Sale items marked as “final sale”